Case study: Includem

“Carista has underpinned progress in our strategic objectives including to develop and monitor KPIs as well as contract compliance, establishment planning and customer feedback.”

Angela Morgan, Chief Executive, Includem

About Includem

Includem was established in 2000 to support Scotland’s most vulnerable, high risk and challenging young people. Includem aim to show young people that life holds more opportunities than they realise.

  • Includem supports 310 young people
  • Across 11 local authorities
  • With 115 employees
  • 5 offices – Clydebank, Shettleston, Fife, Alloa and Dundee

Requirements and benefits of Carista

Requirements
  • Centralise data and avoid duplication of effort
  • Information needed to be easily recorded & shared
  • Reports generated with a focus on the young person being supported
  • Planned contract for each young person, as well as financial aspects of that support
  • Reporting the outcomes of support (internally & externally)
Improved efficiencies for Includem
  • Strategic decisions based on secure, real-time data
  • Single source of up-to-date information across the organisation
  • Reports relevant for each job role
  • Project Workers time better focused on requirements of the young people
  • Cost savings